This document contains all terms, conditions, rights, and responsibilities relating to the use of the m99my platform. Please read carefully before registering or using any of our services.
Before reading the full terms, here is a summary of six core points that every m99my member needs to understand.
Every registrant must be 18 years of age or older. Only one account is permitted per individual. Registration information must be accurate and up to date at all times.
All deposits and withdrawals are processed through verified payment methods. Withdrawals may only be made to an account registered in the same member's name.
All bonuses are subject to the stated wagering requirements. Bonuses are non-transferable and must be used within the specified validity period.
Members are responsible for keeping their passwords confidential. m99my will never ask for your password through any communication channel.
Any attempt at fraud, money laundering, multiple account usage, or bonus system abuse will result in immediate account termination.
M99my reserves the right to update its terms and conditions at any time. Members will be notified via email or in-app notification whenever material changes are made.
In this Terms and Conditions document, "m99my", "we", "Platform", or "company" refers to the operator of the online entertainment platform accessible via the website m99my.fun and the relevant official mobile app. "Member", "user", or "you" refers to any individual who has registered an account or is using the services provided by m99my.
These Terms and Conditions constitute a legally binding agreement between you and m99my. This document should be read together with Privacy Policy and Responsible Gaming Policy of ours, all of which together form the entire agreement between both parties.
The scope of these terms covers all services offered by m99my, including but not limited to slot games, live casino, table games, sports betting, the mobile app, payment systems, bonus and promotion programs, and any new services that may be introduced from time to time.
To register and use the m99my platform, you must meet all of the following eligibility requirements without exception:
Each individual is only permitted to hold one (1) active account only on the m99my platform. Multiple account registrations — whether using different names, phone numbers, email addresses, or payment methods — are strictly prohibited and will result in the termination of all associated accounts.
During the registration process, you are required to provide complete, accurate, and up-to-date information, including your full name as per your identity card, an active Malaysia mobile number, and a valid email address. This information is used for identity verification (KYC) and withdrawal processing purposes.
M99my implements a rigorous Know Your Customer (KYC) process to ensure the safety of all members and meet compliance requirements. You may be asked to submit the following documents:
You are solely responsible for keeping your account login credentials — including your username and password — confidential. m99my will never request your password via email, text message, or any other communication channel. If you suspect unauthorized access to your account, contact our support team immediately via live chat.
M99my supports a wide range of payment methods popular among Malaysian users, including FPX (online banking for all major Malaysian banks), Touch 'n Go eWallet, GrabPay, Maybank2u, CIMB Clicks, and other local methods listed on the platform. All deposits are processed in Malaysian Ringgit (MYR).
Minimum and maximum deposit limits are set for each payment method and are subject to change. The latest information on these limits is available in your account's deposit section. m99my reserves the right to impose additional deposit limits based on an account's risk profile.
All withdrawal requests are processed to the bank account or digital wallet registered under the same member's name. Withdrawals to third-party accounts are strictly prohibited without exception. Withdrawal processing times are as follows:
All bonuses and promotions offered by m99my are subject to the specific terms and conditions stated alongside each offer. Welcome bonuses are only available to new members making their first deposit. Each member may claim the welcome bonus once only.
The total bonus amount received must be wagered at the stated multiplier before any withdrawal can be made from those bonus funds. For example, a bonus with a 20x wagering requirement means a RM100 bonus must be used to place RM2,000 in wagers first.
Active m99my members are eligible to join our loyalty programme, which offers various privileges based on cumulative wagering volume. Accumulated loyalty points can be redeemed for game credits at the current exchange rate set by the platform.
The following activities are strictly prohibited on the m99my platform. Violation of any item below may result in immediate account termination and freezing of funds:
You may close your m99my account at any time by contacting our customer support team via live chat. Before closure, ensure all pending withdrawals have been processed and no active bonuses remain within their wagering period.
M99my reserves the right to suspend or terminate your account with or without prior notice if:
M99my provides this platform on an "as is" basis. While we strive to ensure uninterrupted operation, we cannot guarantee 100% continuous availability at all times. Technical disruptions, scheduled maintenance, or circumstances beyond our control may occur from time to time.
M99my shall not be liable for any losses incurred as a result of technical failures, internet connectivity disruptions, or circumstances beyond our reasonable control. m99my's maximum liability under any circumstances is limited to the deposit amount held in your account at the time of the incident.
M99my is committed to protecting the privacy and personal data of all members. All collected information is processed in accordance with our Privacy Policy, which complies with applicable data protection requirements. Your personal data will not be sold or shared with third parties for marketing purposes without your explicit consent.
For more information on how we collect, store, and use your personal data, please refer to Privacy Policy in full.
M99my believes that online entertainment should remain a fun and controlled activity. We provide a variety of tools to help you manage your gaming habits responsibly:
Should any dispute arise regarding an account, withdrawal, bonus, or any aspect of m99my's services, the following steps must be followed in order:
All disputes will be governed by applicable law. Use of this platform signifies your agreement to resolve any claims through the process outlined above, and not through class or collective legal action.
M99my reserves the right to update, amend, or replace any part of these Terms and Conditions at any time in accordance with operational requirements, legal changes, or company policy. Any material amendments will be communicated to members through:
Continued use of the platform after an amendment notice is considered acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before the amendment's effective date.