At m99my, we take every user's privacy seriously. This document explains in detail how we collect, use, store, and protect your personal data as a member of our platform.
Before reading the full policy, here is a summary of the six core principles that shape our approach to user data protection.
All personal data and financial transactions are protected by 256-bit SSL encryption — the same standard used by leading banking institutions worldwide. None of your data is transmitted in plain text.
M99my has never and will never sell, rent, or share your personal data with any third party for marketing purposes without your explicit prior consent.
You may access, amend, download, or delete your personal data at any time through your account settings or by contacting our support team.
Your data is stored on servers protected by strict access controls, round-the-clock 24/7 monitoring, and automated backup procedures to prevent data loss due to technical failures.
We use cookies solely to enhance your experience, not to track you across other websites. You can manage your cookie preferences at any time through your browser settings.
In the event of any security incident affecting your data, m99my will notify you within 72 hours via your registered email without delay.
This Privacy Policy outlines m99my's commitment to protecting the personal data of all users who access or use our platform via the website m99my.fun and the associated official mobile app. We understand that your trust is our most valuable asset, and we do not take this responsibility lightly.
As an online entertainment platform serving users in Malaysia, m99my adheres to strict data protection principles. Every action we take regarding your personal data is based on a lawful basis — whether to fulfil contractual obligations, comply with legal requirements, or serve legitimate interests in operating our services safely and efficiently.
This policy applies to all individuals who register an account, make an enquiry, contact customer support, or simply browse the m99my platform. If you are under 18 years of age, you are not permitted to use this platform and we will not knowingly process your data.
When you register an account or use m99my services, we collect the following information that you provide voluntarily:
In addition to information you provide, our systems automatically record technical information when you use the platform:
| Data Type | Example | Purpose |
|---|---|---|
| Device data | Browser type, operating system, screen resolution | User experience optimisation |
| Network data | IP address, ISP, country location | Security and geo-verification |
| Session data | Login time, session duration, pages visited | Fraud detection and security |
| Game data | Records of bets, wins, and losses | Account records and dispute resolution |
The personal data we collect is used for the following legitimate and necessary purposes:
With your consent, we may send you information about new promotions, exclusive offers, and platform updates via email or in-app notifications. You may withdraw this consent at any time through your account settings or by contacting our support team.
M99my does not sell your personal data. However, in certain limited situations, we may share your information with the following parties:
We work with carefully selected third-party service providers to help operate the platform, including payment processors, identity verification providers, analytics companies, and cloud infrastructure providers. All providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by m99my.
We may disclose your data to government authorities, regulatory bodies, or law enforcement agencies where we are required to do so by applicable law, or where we have reasonable grounds to believe that disclosure is necessary to:
The security of your data is an absolute priority for m99my. We implement multiple layers of technical and organisational protection to keep your data safe at all times:
Access to members' personal data within our internal systems is strictly restricted on a need-to-know basis. Only staff who genuinely require access to perform their duties are granted permission, and all access is logged and monitored. All m99my staff undergo regular data security training.
The m99my platform uses cookies and similar tracking technologies to enhance your experience, secure your account, and understand how our platform is used. Below are the categories of cookies we use:
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the m99my platform. For information on how to manage cookies across different browsers, please refer to your browser's help documentation.
As an m99my platform user, you have the following rights regarding your personal data. We respect and facilitate the exercise of all these rights:
You have the right to request a copy of all personal data we hold about you. We will provide this information within 14 working days.
If your data is inaccurate or incomplete, you have the right to request an immediate correction. You can update basic information through your account settings.
You may request the deletion of your personal data, subject to minimum retention requirements mandated by applicable law.
You have the right to object to the processing of your data for direct marketing purposes. Such requests will be actioned immediately, no questions asked.
You may request your data in a machine-readable format (JSON or CSV) for transfer to another service provider of your choice.
You may request that we restrict the processing of your data in certain situations, such as while we investigate a dispute regarding data accuracy.
M99my does not retain your personal data longer than necessary for the purposes stated in this policy or as required by law. Below are our general data retention guidelines:
Once the retention period has expired and there is no continuing legal requirement, your data will be securely deleted or anonymised using industry-recognised procedures.
The m99my platform may contain links or integrations to third-party services such as payment processors and game providers. When you click those links or use services provided by third parties, you will be subject to their respective privacy policies.
M99my is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read and understand the privacy policy of any third party before providing them with your personal data.
M99my reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. When material changes occur, we will:
Your continued use of the m99my platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before the effective date.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, our privacy team is ready to assist you through the following channels:
We are committed to responding to all privacy-related inquiries within 3–5 working days. For more complex cases involving data access or deletion requests, the response time is within 14 working days.